ExactSpy is a subsidiary of TheTruthSpy, which offers traditional monitoring features. It is a budget-friendly solution for those who want to try a phone-tracking app, but don’t have much money for that. There are three subscription packages (for iOS and Android based phones), so it’s possible to start small and then decide whether the app is suitable for you or not.
ExactSpy provides basic monitoring features, like call logging and reading SMS. If you are ready to pay extra, you can try ExactSpy Gold subscription. It allows viewing video files, recording calls and accessing popular messengers (Line, Yahoo, We Chat, Skype, Viber, WhatsApp, etc.)
ExactSpy incorporates GPS feature, so you can see the routes of the targeted person. However, if you are monitoring your kids, you may be willing to try an app that also offers geo-fencing.
There is no blocking capability, so you won’t be able to restrict your targeted person from viewing questionable content.
There is not much contact information available. The company does not provide its address and phone number, which undermines its reliability. There is no live chat, so you can only use email to send a request regarding a technical issue or a question related to a product. It is stated that the requests are handled within 24 hours, which is not an option for urgent enquires.
The app incorporates all the basic features needed for monitoring. There are also a range of affordable packages to choose from.
- The website is supposed to be available in several languages. However, when you try to switch the language, you get a poorly translated page with 30% of English words.
- A refund is available only within 5 days and only if you provide legitimate reasons (technical problems, product deficiencies). It is impossible to get your money back if you are just not satisfied with the results or if you haven’t jailbroken a device. Furthermore, you have to provide a solid proof. But taking into account poor customer support, it is not easy to do.
ExactSpy provides competitive prices. The monthly subscription costs between $15.99 and $21.99 depending on the package. However, the range of features is very basic (for cheaper packages), while the quality of service is not high.
ExactSpy is an affordable monitoring solution providing basic monitoring features. However, the website doesn’t look credible as there are many typos and mistakes, which really undermines a company image. Furthermore, you can reach customer support representatives only by email, which is not a feasible solution for urgent issues.